Shipping policy

Shipping Policy

At Pick Your Own Cotton (PYOC), we’re committed to delivering your order promptly and securely. Please review our shipping policies below:

1. Processing Time

• Orders are processed within 2-5 business days (excluding weekends and holidays).

• During high-volume periods (e.g., holidays or special promotions), processing times may be slightly extended.

2. Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

• Standard Shipping: 5-10 business days.

• Expedited Shipping: 2-5 business days.

• Please note that delivery times are estimates and not guaranteed.

3. Tracking Your Order

• Once your order ships, you’ll receive a confirmation email with tracking information.

• You can track your order via the link provided or through the shipping carrier’s website.

4. Shipping Destinations

• We currently ship to the United States. International shipping may be available soon—stay tuned!

5. Shipping Delays

• PYOC is not responsible for delays caused by shipping carriers, weather, or customs.

• If your package is delayed, contact the carrier directly for updates.

6. Lost or Damaged Packages

• If your order is lost or damaged in transit, please contact us at pyoc@pickyourowncotton.com within 7 days of the delivery date.

• We’ll work with you to resolve the issue, including offering replacements or store credit when applicable.

7. Incorrect Shipping Address

• Please ensure your shipping address is correct at checkout.

• PYOC is not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?